All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

For eligible change-of-mind returns, Moss Living offers store credit only. We do not offer refunds to the original payment method or exchanges for change-of-mind purchases.

If your item arrives faulty, damaged or is not as described, please contact us. We will assess the issue in accordance with Australian Consumer Law, and provide the appropriate remedy where required.

A request can be submitted within 14 days of a purchase is made.

For eligible change-of-mind returns, Moss Living offers store credit only, rather than a refund to your original payment method.

To qualify for a return, items must be unused, unworn and in their original condition, with all original packaging, tags and labels intact. Returns must be requested within 7 days of receiving your order.

If your item arrives faulty, damaged or is not as described, please contact us. We will assess the issue in accordance with Australian Consumer Law and provide an appropriate remedy where required, which may include a full refund, replacement or repair depending on the circumstances.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer. Unless product is faulty.

Yes! We are happy to offer exchanges on eligible full-price items within 14 days of receiving your order.

Items must be unused, unworn and in their original condition, with all original packaging, tags and labels intact.

If you would prefer not to exchange your item, we can offer store credit for eligible change-of-mind returns. Please note that we do not offer refunds to the original payment method for change-of-mind purchases.

Faulty, damaged or incorrectly supplied items are handled in accordance with Australian Consumer Law.