Australian Shipping

We offer free standard shipping on all orders over $150 Australia-wide.
For orders under $150, a flat rate of $10 applies for standard shipping, or $15 for express shipping.

We aim to process all orders within 48 hours of being received. Orders placed after 2pm AEST on Friday, or on weekends and public holidays, will be processed on the next business day. Deliveries are made Monday to Friday during business hours.

Estimated delivery timeframes:

• Standard Shipping: 3–7 business days

• Express Shipping: 1–3 business days

Please ensure someone is available at the delivery address to sign for the parcel. If no one is available, a card will be left with collection details. If you choose to have your parcel left without a signature (“Authority to Leave”), please note that Moss Living is not responsible for any loss, theft, or damage once the parcel has been delivered.

International Shipping

At this stage, Moss Living does not ship to the United States due to recent changes and complexities in international shipping regulations and customs requirements.

We continue to offer international shipping to select countries. Please note the following:

• New Zealand: Standard international shipping rate of AUD $20 applies.

• Other International Destinations: Standard international shipping rate of AUD $60 applies.

• Duties & Taxes: All international orders may be subject to import duties, taxes, and customs fees, which are determined by your local customs authority. These charges are the responsibility of the customer and are not included in the product or shipping costs.

• Delivery Timeframes: International orders typically take 5–20 business days, depending on the destination and local customs processing times.

Moss Living cannot take responsibility for any delays, duties, or fees incurred through customs or international postal services. We appreciate your understanding and support of our small business.

Tracking

Once your purchase has been shipped you will receive a notification via e-mail with tracking information for your parcel.

Delivery Times

We will email you a tracking number, usually one day after your order has been placed.

Please allow between 5 - 10 days for your order to arrive. If more than 14 days have passed, please email us to review the status of your order.

Refunds will be handled through email if necessary.

Returns Policy

We are happy to offer refund of items that are in their original condition, unused and sent back to us within 7 days of receiving. If 7 days have gone by since your order was received, unfortunately, we can’t offer you an exchange or return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We don't offer return / refund on gift-cards or items included in promotional sales are not eligible for a return unless deemed faulty.

To complete your return please click here 

Faulty Items

All items are quality checked but very occasionally there may be a fault we didn’t find. If found we ask that you please contact Moss Living at hello@mossliving.com.au. Please note that wear and tear in the course of normal use are not considered a fault. All products should be handled with care and come with custom care instruction information that should be adhered to. Please see Care Instructions received with your purchase for further information for your particular item. Any claim for shortage in supply or damage to the items ordered must be notified to Moss Living within 7 days of receiving the goods. Claims after this period cannot be accepted.

If you have any further questions or special requests, please contact us at hello@mossliving.com.au

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)

Only full priced items may be refunded, unfortunately, sale items cannot be refunded.

Refunds, exchanges or credit notes are not offered on sale items. as part of a sale promotion, all sales are final. 

Exchanges (if applicable)

We are happy to offer an exchange of sizes if you purchased the wrong one. Items to be sent back at your own expense. If you need to exchange it for the same item, send us an email and send your item to: 

PO BOX 256 Tugun Queensland AU 4224

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:

PO BOX 256 Tugun Queensland AU 4224

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.